Return & Warranty Policy Case

Our instrument cases are designed for long-term use and built with care to deliver lasting protection and performance. In the rare case that a defect in materials or craftsmanship arises within one year of the original purchase, we will gladly repair the item at no cost, or replace it if the issue cannot be resolved through repair.Please note that this is not a lifetime warranty. While our cases are crafted to high standards, they are not immune to wear or damage caused by mishandling, drops, or misuse. Accidental damage or user-related issues are not covered under this policy, and we are not responsible for any damage to items stored inside the case.Over time, it is normal for certain components—such as straps, handles, or linings—to show signs of wear. While this kind of wear is not covered under our warranty, we do offer replacement parts and repair services to help you extend the life of your case.If you need after-sales service, please reach out to your authorized dealer first. In cases where a return to us is necessary, return shipping costs are the responsibility of the sender.Warranty claims are evaluated based on normal use, at our discretion.

30-Day Limited Warranty – Instruments & Bows

We take pride in the craftsmanship and quality of our instruments and bows. Each item is carefully inspected before shipment. To ensure your confidence, we offer a 30-day limited warranty from the date of delivery.

What’s Covered: Defects in materials or workmanship under normal use.

What’s Not Covered: Damage caused by misuse, accident, neglect, improper storage, unauthorized repair, or normal wear and tear (e.g., hair loosening, soundpost shifts, bridge movement, or rosin buildup). Variations in wood grain, tone, or color, which are natural characteristics of handcrafted instruments and bows.

How to Make a Claim: If you believe your item has a defect covered under this warranty, please contact us within 30 days of delivery. Proof of purchase is required. If the claim is approved, we will repair or replace the item at our discretion. Shipping costs may apply.